Gerber Bear Grylls Basic Survival Kit

Q: Which shipping carriers do you use?

A: Our deliveries are made via Australia Post eParcel service.

Q: What are the shipping costs?

A: The shipping cost for orders <500g is fixed at $11.95 incl. GST.

For larger orders, the shipping cost will vary according to the destination address and parcel weight / dimensions, and will be calculated upon checkout.

You can view the shipping cost by adding an item to your Shopping Cart, and then using our Shipping Calculator tool provided on the Shopping Cart page.

Q: How fast is delivery?

A: All orders are shipped from our warehouse in Cheltenham, VIC, with a typical delivery time-frame of 1-5 business days depending on the destination address. 

- Orders placed before 12pm and paid via Paypal or Credit Card payment system, are typically shipped next business day. We aim to provide fastest possible delivery to our customers.

- For Direct Deposit payments, please allow an additional processing time of 1-3 business days.

Q: Are parcels insured?

A: All our  shipments are covered by the standard postage cover that provides insurance for up to $100. For an extra insurance cover of up to $3000, you should select 'Registered Post with Extra Cover' option during checkout. 

Buzz Planet (AUS) Pty Ltd cannot be held responsible for parcels lost or damaged in transit if you choose not to insure.

Q: If I buy multiple products, will they be shipped together?

A: We will combine multiple items in one shipment, resulting in a reduction of shipping costs.

          Q: Do you ship to PO Boxes?

A: Yes.

For additional information on shipping and order processing, please refer to our ‘Customer Service’ page.